- Knowledge Base
- FAQ
- I have canceled my project PayPal’s subscription, but my project remains active in LiGRE, why is that?
- What are the prerequisites for using LiGRE?
- How is LiGRE a safe environment for my data?
- What languages is LiGRE available in?
- Which audio and video file formats can be imported into LiGRE?
- Can I invite people who do not have a LiGRE account to join one of my projects?
- Can I add documents in LiGRE that are in a foreign language?
- How does the automatic transcription tool work?
- How can I improve the quality of my transcripts?
- Do I have to manipulate my audio and video files to get better results?
- What type of microphone should I use for my audio recordings?
- How many codification levels can be created with the codification tree?
- How does the codification work in LiGRE?
- Can independent variables be set in LiGRE?
- Can I access my audio and video data while I am coding?
- How can I distribute my survey with LiGRE?
- What do I need to do to create a survey from a .doc file?
- Can I edit a survey that was created from a copied and pasted document in LiGRE?
- In what formats can I export my results?
- How many projects can I merge together LiGRE?
- Can I merge my projects with those of my colleagues?
- Is it possible to merge a qualitative project with a quantitative project?
- Can I export my results once I have successfully merged my projects?
- How does the Laboratory work?
- How is the Laboratory billed?
- Is teaching material provided?
- What happens when I close my lab?
- How are project teams built within a laboratory?
- Can a laboratory have more than one evaluator?
- How does the free trial work?
- Can I cancel a project subscription?
- What happens when I close my project?
- Do I have to buy something to use the automatic transcription tool?
- How often do you release new content?
- What if I need help?
- How accessible is the LiGRE private cloud environment?
- Where will my data be hosted if I opt for the private cloud environment?
- How do I access my LiGRE private cloud environment?
- Who will assure the maintenance of my private cloud environment?
- Can services be combined?
- Can I rely on LiGRE’s dev team to conduct my interviews and distribute my survey?
- I have uploaded a video, but I can’t launch the automatic transcription process, what should I do?
- I just started using LiGRE, but before going further, I would like more information about the confidentiality of the files I submit.
- How much automatic transcription time do I get with my premium plan?
- Do I keep my remaining automatic transcription time once my project is completed?
